Using Redmine as a help desk

The primary purpose of Redmine is a project management tool.

However it can be used as a help desk solution with a little configuration.

The key is setting up Redmine to receive e-mails.

My personal approach is to set up the e-mail retrieval as IMAP. This way you could set up a new account help@example.com and any incoming messages are sent to a project of your designation.

See the documentation for the most up to date information. Now when a user or anyone sends an e-mail to help@example.com a new issue with a set status is created. Future correspondence via the issue are automatically added.

Significant Revisions

  • May 6th, 2024 Converted to jekyll markdown format and copied to personal site
  • Apr 6th, 2011 Originally published on txcowboycoder wordpress site

Footnotes